Retailers use a variety of training programs to train their sales associates, but some programs yield better results than others – whether such results are measured by sales growth, employee knowledge, employee retention, or even employee satisfaction. Associates Interactive provides a complete assessment of existing training programs. We evaluate the entire program, comparing each aspect of the training to the best practice.
The assessment begins with an evaluation of the program's goals and expected outcomes, linking each program element to its desired result. Furthermore, the assessment identifies the barriers to the program's objectives and recommends appropriate changes to eliminate the obstacles and more successfully achieve the program's aims.
Associates Interactive reviews all of the existing training content, observes the training course itself, evaluates how trainers execute the program (see Trainer Mentoring, which may be added to this assessment), and analyzes the results after the program's completion.
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